COVID-19 Information

Human Coronaviruses are a common occurence throughout the world. There are different types of coronaviruses identified in animals but only a small number of these can cause disease in humans.

On 7 January 2020, ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) was confirmed as the causative agent of ‘Coronavirus Disease 2019’ or COVID-19. The majority of the case-patients initially identified were dealers and vendors at a seafood, poultry and live wildlife market in China. Since then, the virus has spread to more than 100 countries, including South Africa.

How is COVID-19 treated?

Treatment is supportive (providing oxygen for patients with shortness of breath or treating a fever, for example). To date, there is no specific antiviral treatment available. Antibiotics do not treat viral infections. However, antibiotics may be required if a bacterial secondary infection develops.

How can you prevent infection?

The following can provide protection against infection from Coronaviruses and many other viruses that are more common in South Africa:Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.Avoid touching your eyes, nose, and mouth with unwashed hands.Avoid close contact with people who are sick.Stay at home when you are sick and try and keep a distance from others at home.Cover your cough or sneeze with a flexed elbow or a tissue, then throw the tissue in the bin. Clean and disinfect frequently touched objects and surfaces.

Here are links below for more COVID-19 related information:

Check the links such as Worldometers and the National Institute of Communicable Diseases. There are other sites as well that offer useful information regarding COVID-19. Check the Department of Health's website where they offer useful information about the virus and other websites as well. 

Contact Details For COVID-19 Related Material:

COVID-19 Hotline: 0800 029 999. SASSA
SASSA call centre (0800 60 10 11)

PostBank call centre (available 24/7) on 0800 53 54 55 to deal with concerns and complaints related to SASSA/SAPO cards – card replacement, PIN resets and non-payment

Regional contacts for social relief of distress applications

Applications could be made either by calling 080060 10 11 or e-mail to sends e-mail). SASSA also has contact staff in every province to try and relief the congestion at the national call centre. The contact numbers are as follows:
Eastern Cape: 043 707 6300 or 043 707 6335. Information on Coronavirus COVID-19
Whatsapp: Say "Hi" to 0600 123 456

For medical enquiries: National Institute for Communicable Diseases 0800 029 999. Reporting Undue Price Increases:
0800 141 880.

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We’re available Monday to Friday, business hours Eastern time.